DELIVERY & RETURNS

DELIVERY

I am based in the UK and ship internationally! UK customers spending over £40 will qualify for FREE Standard Delivery.

Some items are pre-made and ready to dispatch in 1-2 working days, whilst products labelled "pre-order" are made to order with a  1-2 week turnaround. Your order will be dispatched once all of your items are ready and you'll receive a dispatch email to let you know when it's on the way to you.

Delivery costs are based on the value of your order:

UK:

Orders under £40: £2.00 UK Standard Delivery (2-3 working days from dispatch) or £3.00 UK Express Delivery (1-2 working days from dispatch)

Orders over £40: FREE UK Standard Delivery (2-3 working days from dispatch) or £2.00 Express UK Delivery Upgrade (1-2 working days from dispatch)

International:

I offer very competitive international delivery rates, from as little as £3.50 European Delivery and £6.40 International Delivery, depending on your location. International delivery costs will be confirmed at the checkout. Please note that international customers will be responsible for any customs and duty fees.

RETURNS & EXCHANGES

I always hope that you will love my products as much as I do! However, if you aren't satisfied with your purchase please contact me within 14 days of receipt and I will be happy to guide you through the refund or exchange process. 

Products must be returned within 14 days of notifying me of your wish for a refund or exchange. Please note, products will need to be returned in their original condition and packaging (not used, worn or damaged) for a refund or exchange to be issued.

Refund payments will be processed within 7 days of me receiving the returned goods.

Returns and exchanges will not be accepted after 14 days from receipt of goods.

 

Chantelle x