DELIVERY & RETURNS

DELIVERY

I am based in the UK and ship internationally! UK customers spending over £40 will qualify for FREE Standard Delivery.

So that your order reaches you as soon as possible, each item is pre-made by hand with love and care, meaning that all orders can be dispatched within 1-2 working days. You will receive a dispatch email to let you know when your order is on its way to you.

Delivery costs are based on the value of your order:

UK:

Orders under £40: £2.00 UK Standard Delivery (2-3 working days from dispatch) or £3.00 UK Express Delivery (1-2 working days from dispatch)

Orders over £40: FREE UK Standard Delivery (2-3 working days from dispatch) or £2.00 Express UK Delivery Upgrade (1-2 working days from dispatch)

International:

I offer very competitive international delivery rates, from as little as £3.50 European Delivery and £6.40 International Delivery, depending on your location. International delivery costs will be confirmed at the checkout. Please note that international customers will be responsible for any customs and duty fees.

RETURNS & EXCHANGES

I always hope that you will love my products as much as I do! However, if you aren't satisfied with your purchase please contact me within 14 days of receipt and I will be happy to guide you through the refund or exchange process. 

Products must be returned within 14 days of notifying me of your wish for a refund or exchange. Please note, products will need to be returned in their original condition and packaging (not used, worn or damaged) for a refund or exchange to be issued.

Refund payments will be processed within 7 days of me receiving the returned goods.

Returns and exchanges will not be accepted after 14 days from receipt of goods.

 

Chantelle x