FREE UK DELIVERY ON ORDERS OVER £40!

FAQS

Do you have questions about my products before you make your mind up? Please find answers to my FAQs below.

If there's anything else you would like to ask, get in touch and I'd be happy to help!

Chantelle x

HOW AND WHERE ARE YOUR PRODUCTS MADE?

Each of The Wild and The Tame's products is professionally handmade by me, Chantelle, a Kent based mum to two beautiful boys who inspired me to launch this independent brand. If you'd like to get to know me a little better, you can read more about me and the story behind The Wild and The Tame here.

So that I can get your order to you as quickly as possible, all products are pre-made with love and care in my home studio and are stored in sealed containers to keep them in pristine condition until they make their way to loving new homes.

As handmade products no two are the same, meaning the fabric pattern placement differs from one product to the next and the item you receive may not be exactly as pictured on this website. If you would like a particular part of a pattern included on your product, for example the little girl in the Forest Friends print, please include a note at the checkout and I will do my best to pick an item that meets your request.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

I dispatch all in-stock orders within 1-2 working days and offer you the choice of Standard or Express delivery at the checkout. If you're in the UK and opt for Express Delivery, your products should arrive within 4 working days of placing your order (1-2 days from dispatch), while you can expect UK Standard Delivery to reach you within 5 working days of your order date.

Deliveries to Europe can be expected to arrive within 7 working days (up to 5 days from dispatch) and within 9 working days to the rest of the world (up to 7 days from dispatch). 

You'll receive a dispatch email to let you know when your order is on the way. Please note that there is only the option for tracked delivery on international orders.

HOW MUCH DOES SHIPPING COST?

UK orders over £40 qualify for FREE UK Standard Delivery, with the option to upgrade to Express Delivery for £2. For UK orders under £40, Standard Delivery is £2. I love to see my products heading off to far flung shores so I offer very competitive international delivery options, with delivery to Europe from as little as £3.50 and to the rest of the world from £6.40 for orders under £40.

You can read full information about delivery here.

WHICH PAYMENT METHODS DO YOU ACCEPT?

I accept all major credit cards and Paypal, and the checkout and payment processing is completely secure.

DO YOU OFFER GIFT WRAPPING?

Yes, I offer gift wrapping as well as full gift packaging:

Gift wrapping: All orders are packaged in white cardboard mailing boxes as standard, with your precious items wrapped in delicate white spotted tissue paper. Use the tick box at the checkout to select complimentary gift wrapping and in addition to tissue paper, I will tie the the inner package with blue and white raffia ribbon so it's ready to gift to that special someone.

Gift boxes and sets: If you'd like your present to make a real impression, I also offer the option of full gift packaging. Luxury white gift boxes available in several sizes and are delivered within an outer cardboard box to make sure they arrive in perfect condition. Either add a gift box and individual products to your cart to create a unique gift hamper, or select from one of my curated gift sets in my bestselling neutral and unisex fabric prints and not only will your gift be a sure hit, you'll also make a great saving. You can view the full range of gift boxes and gift sets here.

Whichever type of packaging you opt for, if you'd like your gift to be delivered directly to the recipient, simply enter their address at the checkout. To reduce paper waste, I don't include paper invoices in any packages, so you won't have to worry about any payment details being included.

And don't forget to add a Greeting Card (already included in all gift sets)! I'd be more than happy to write your personalised message for you - simply enter your message in the 'notes' box at the checkout.

HELP! I DON'T HAVE A BABY MYSELF SO I'M NOT SURE WHAT TO BUY FOR A NEWBORN

If you're feeling a little overwhelmed picking a gift to express your joy for a loved one on such a momentous occasion, I've put together some handy gift guides. Whether you're looking for a present for a newborn or toddler, a baby boy or girl, or perhaps a unisex baby shower gift, check out my gift guides here.

THE PRODUCT I'M INTERESTED IN ISN'T IN STOCK, WILL IT BE AVAILABLE AGAIN SOON?

Since I handmake in small batches and all of the fabric prints I use are limited edition, some products may not currently be in stock and will either show as:

Out of stock: These items will be back in stock soon. If you have your heart set on something please get in touch and I can let you know when it'll be available again.

Pre-order: I sometimes offer pre-orders on out of stock or soon to launch products. Please check individual product pages for information on lead times. 

Sold out: Sadly these products are sold out and are no longer available but there's always a silver lining: this means I've been able to invest in gorgeous new fabrics and products which I'm busy behind the scenes, preparing to launch. Follow me on Instagram or sign up to my newsletter to be kept up to date on all the exciting things I'm working on!

WHAT'S THE DIFFERENCE BETWEEN THE SIZE OF COMFORTERS, MOSES BASKET BLANKETS AND COT BLANKETS?

Comforters are approx. 50 x 55cm (20" x 22") and are just about large enough to be used as a newborn blanket, then becoming a snuggly naptime comforter for older babies.

Moses Basket Blankets are  approx. 45cm x 70cm (18" x 28"), a perfectly sized single layer blanket for a moses basket, which can also be used as a comforter for older babies.

Cot Blankets are a generous 100cm x 130cm (40" x 52"), and will see your little one well into toddlerhood, when they outgrow their cot. They're also an ideal size to be used as a playmat.

I CAN'T SEE THE SIZE OF FITTED COT SHEET I NEED - CAN YOU MAKE A CUSTOM SIZE?

I offer Fitted Cot Sheets in two common UK cot sizes as standard: 60cm x 120cm (24" x 48") or 70cm x 140cm (28" x 56"). If you need an alternative size, please do send me a message and I'll let you know if I can make a custom sheet especially for you. Please make sure that you measure your mattress, rather than the cot frame.

WHAT AGE DO YOUR BIBS FIT?

My Bibs feature two nickel free poppers, allowing an adjustable fit which is suitable for 4 to 12 month olds. 

IS EVERYTHING MACHINE WASHABLE?

As a busy mum myself, I certainly don't have time for handwashing. So you'll be pleased to know that all of my fabric items are machine washable - pretty and practical!

Care instructions for each item are included on the product page and details for all products can also be found here.

WHAT IF I CHANGE MY MIND?

Of course, I hope when you receive your order it'll be love at first sight! However, if you change your mind or aren't satisfied with your purchase please contact me within 14 days of receipt and I'll be happy to guide you through the refund or exchange process. You can read my returns policy here.

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